ORDER DAYS

Superior Paper’s order department is open to take your orders from 8:00 A.M. until 3:00 P.M., Monday through Friday, we are available to answer any questions you may have between the hours of 8:00 A.M. and 5:00 P.M. Orders must be placed by 3:00 P.M. the day prior to scheduled delivery, to insure the best product availability.

ORDERS

Superior Paper’s minimum for free delivery is $200.00 per order per stop. Orders below this amount can be accepted with special arrangements with our sales department, but may be subject to service charge of a minimum of $50.00.

Special deliveries requested outside our normal delivery schedule are subject to a $25.00 delivery charge.

OUT OF STOCKS

Our inventory control system will allow us to inform you, in most instances, of an out-of-stock situation, at the time you place your order. When an item is ordered that we do not have the stock to fill, the item will be entered on your invoice with a zero under the quantity ordered and a zero under quantity shipped. This will remind you that you had ordered the item; however, you were informed that we would not be able to fill the order. Occasionally, anticipated shipments do not arrive as scheduled, and are not able to fill orders we expected to fill. The invoice will reflect actual quantity shipped and any quantity backordered.

Please feel free to coordinate with our customer service department to arrange for prompt delivery or cancellation of backorders.

RECEIVING PRODUCT

Our driver will bring your order into your store and place it where requested. We cannot assume the responsibility of putting product away and rotating your stock.

After your order has been unloaded, the manager or and authorized employee should carefully check the order in, along with our driver. Our driver will have three copies of your invoice with him at the time of delivery. All items will be listed with quantity ordered, quantity shipped, product description, case size, unit cost and the extended dollar amount. Any shortages or damages will be noted on the invoice. Once assured of the accuracy of the order, the manager or authorized employee should sign and date the invoice; a signature on the invoice signifies acceptance of the order as it appears on the invoice. One copy will be left at your store and two copies will be retained by our driver.

ERRORS AND ADJUSTMENTS

Any errors or problems with an invoice need to be reported to our office within 48 hours of receipt of delivery. Please provide the invoice number and date of delivery of the invoice in question. A credit memo will be issued from our office once the claim has been approved. We ask that no adjustments be made to our invoices.

RETURNS AND CREDITS

Superior Paper guarantees that all merchandise is in good and saleable condition upon delivery. If at the time of the delivery you are not satisfied with the condition of any product, return the product with our driver.

Item being returned from prior deliveries must be returned within two weeks from the date of delivery. These items must be clean and free of all markings, and in their original cartons. Items which are custom printed, special ordered, discontinued, seasonal items and/or sale deals cannot be returned for credit. Approval from our sales service office must be received to return any items which do not meet the specifications stated above. A pickup slip will be given to our driver for all authorized returns; no returns will be accepted without one. Unauthorized return of merchandise is subject to a 15% restocking charge.

If concealed damage or defective merchandise is discovered after delivery, please contact Superior’s office immediately. All claims will be investigated and adjustments made accordingly. To avoid unnecessary problems, the procedures for receiving product should be followed carefully.

CREDIT POLICIES

All accounts will be serviced on a C.O.D. basis unless credit terms have been established with our accounting department. In order to obtain credit with our company, a credit application and personal guarantee must be completed in full. Once the application has been received by our office, it will take approximately two weeks to process the request. You will be notified by our accounting department when terms have been extended. We ask that our customers pay from their invoices; no statements are sent by our office.

A 1.5% monthly late charge will be applied to all past due accounts.

In the event that it becomes necessary to bring an order back to our warehouse due to payment not being available at the time of the delivery, the order will need to be reordered and delivered on the customer’s next scheduled delivery day. Orders requested prior to the next scheduled delivery day may be subject to a minimum $25.00 service charge.

RETURNED CHECKS

Accounts from whom we receive non-sufficient funds checks will be subject to being placed on a cash only basis for a minimum of 4 orders. We ask that any check returned for non-sufficient funds be replaced with a cashier’s check, money order, or cash. A $25.00 service charge will be applied to the customer’s account for the returned check. If the returned check is due to a bank error, a letter from the bank confirming the error will return the account to its previous status.